+86 180 3003 2786
info@samsunprinting.com

FAQs

1. How do you want the artwork?

When designing all artwork for label printing use vector based drawing programs such as CorelDraw & Adobe Illustrator for the best results. This will improve the sharpness of the printing plates and allow for better colour separation.
Any photographic images should be embedded into the file and all text created where possible as vector drawing line work by converting to curves.

If your artwork needs bleed off e.g. the print touches an edge of the label, please allow 1.5 mm of bleed off. Always remember to convert all fonts to Curves/Paths this will stop any missing font issues, when being opened by us.

Also, PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing.

2. Should my labels be packed in rolls or sheets?

Labels packed in rolls can be applied both by machine and by hand. While Labels in sheets can only be manually applied.

3. What are “unwind directions” and how do they affect me?

Unwind directions dictate how the rolls of labels are produced so that the labels are facing in the right direction on the roll at the time of application. It is usually only important to specify an unwind direction when the labels are going to be machine-applied to end products, and it ensures that the applicator is receiving and dispensing the labels in the right direction on the containers (e.g., bottles or jars) they’re being applied to. If you’re intending to hand-apply each label, unwind direction usually is not important. See below chart for more details.

Label Unwind Direction Chart:

Label Application Direction Chart

4. I want an unusual, specialised label. Can you help?

Yes, almost certainly. We produce all sorts of different labels in almost any shapes. Please email us with all the details you feel will help us to give you a comprehensive solution.

5. Do you offer design service?

Yes. Tell us your requirements, our design professionals will work closely with you to meet your printing design needs.

6. I’m not sure what material or finishing can suit my needs, can you offer some advice?

Sure. By analyzing your requirements and artworks, we can offer you the best choice for your product. Just contact us if you have any questions.

7. Do you have minimum order quantity (MOQ)?

Mostly we don’t have MOQs, except for some jobs with particular materials. Normally the larger the quantity, the lower the unit price.

8. What type of print proofs can I get?

A PDF proof will be sent for your confirmation before printing. Also a pre-shipment proof will be presented for your approval before the label products are delivered. If you need actual samples to be made first, we can provide the service and send samples to you by express.

9. What shipping methods do you offer?

Worldwide delivery service provided. We can ship through all transportation means. By Sea, By Air, By Express (DHL, FEDEX, UPS, TNT…).

10. What’s your production lead time?

It depends on the quantity and complexity of the project. Generally around 7-15 workdays after deposit received and design confirmed.

11. My label is applied at room temperature but needs to go in a freezer, do I need a special adhesive?

Not usually, most standard permanent adhesive can go down to -20°C.

12. I want my label to come off later without leaving a residue, what adhesive do I need?

You will need a removable adhesive and possibly a synthetic face stock, depending of the surface the label is being adhered to.

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